Your Order Matters to Us
After placing an order at Higown, you will immediately receive an order confirmation email. You will receive status alerts once your goods move into preparation.
You may use our Order Tracker tool at any time to view live shipping updates. Our customer service team is ready to assist you by email. If you need further help, please go to our Contact Us page: https://www.higown.com/preview/pages/contact-us
Order Preparation and Delivery Timeline
All Higown items undergo rigorous quality checks prior to dispatch. Total delivery time is calculated as preparation time plus shipping transit time.
All timeframes below refer to business days, weekends and public holidays excluded.
Please keep in mind: Orders will not be processed or shipped on weekends and statutory public holidays.
Shipping Options & Free Shipping Conditions
We provide two shipping services for customers:
If you have urgent delivery needs, kindly email us at service@higown.com before placing your order. We will verify whether expedited delivery is available for your order.
Package Tracking Guidance
If you placed your order with a registered account, log in and check updates within the “My Orders” section.
For guest checkout orders, please get in touch with customer support for shipment information.
Once your package is shipped, the tracking number will be sent to your registered email address. For any order-related questions, email us at service@higown.com.
Sales Tax Statement
Sales tax is already incorporated into the displayed product price. There will be no extra sales tax added at checkout.
We work with reliable international logistics partners to deliver your packages securely.
International Customs Information
International parcels may be subject to import duties, customs fees or brokerage charges. Such fees are determined by your local customs authority and shall be paid by the buyer.
Customs inspections could occasionally cause delivery delays. You can contact your local customs office to get an estimate of applicable customs expenses.
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