Return Policy

General Return Qualifications

• Eligible standard-size dresses and accessories can be returned within 14 calendar days after delivery.
• Returned merchandise must be unworn, unwashed, retain all original tags and remain in sellable condition.
• Return requests must obtain our prior written approval before sending items back. Any parcels returned without pre-authorization will be rejected on arrival.
• We do not accept freight-collect return shipments. For returns initiated by customers, buyers are responsible for return shipping charges. Initial shipping and expedited delivery fees will not be refunded.
• For non-quality issues (such as poor fit, dissatisfaction with style, ordering multiple items for trial, etc.), the buyer covers return postage. A restocking fee between 20% and 50% will apply, determined on a case-by-case basis.
• Returns will not be approved for parcels refused by customers. Under such circumstances, only 40% of your payment may be refunded. If you wish to return items, please contact us after you have received your package.

Non-Returnable Items

• Some special-order products are not eligible for returns, including:
• Custom-made / made-to-measure gowns, including custom-size and custom-color orders.
• Products marked Final Sale or clearance goods.
• Items damaged due to customer wear, self-modification or improper storage.

Exchange Policy

We do not offer direct exchange services. Most of our dresses are made-to-order with no ready stock. If you would like a different product, you may submit a return request for unwanted items (if qualified) and place a brand new separate order. New orders are charged at the current price and follow the latest production lead time; discounts applied to your original purchase cannot be reused.

Damaged, Defective or Incorrect Items

If your delivered goods arrive damaged, defective or do not match your order, please contact customer service with your order number plus photo or video proof within the 14-day return window for evaluation. Applications submitted after this period may not qualify for full refund.

Return Application Steps

• Step 1 – Submit your request: Email service@higown.com, attach photos or videos of the goods together with your order ID. Our team will review your application within 3 business days and inform you of the review outcome.
• Step 2 – Send back your items: Once your return request gets approved, we will send the authorized return shipping address to you by email. Do not send products to our original outbound warehouse address unless you receive this approved return address. We highly recommend selecting a trackable shipping service with signature confirmation. We take no liability for packages lost during return transit.
• Step 3 – Refund processing: After receiving your returned parcel, we will inspect the goods within 3–5 business days and process refunds accordingly. Most refunds will be fully completed within 7 business days after we receive your package. Funds will be returned to your original payment method, and a confirmation email will be sent once the refund is issued. Please note original shipping fees and return delivery costs are non-refundable. Kindly allow an extra 3–7 business days for your bank or card issuer to process and post the funds to your account. The actual arrival time depends entirely on your financial institution.

Important Reminders

• Once your return package is in transit back to our warehouse, we cannot resend merchandise to you. Please ensure no non-Higown items are included inside your return parcel, as we are unable to send these third-party belongings back to you.
• After a refund is processed, a confirmation email will be sent to the email linked with your order. For valid standard returns, we only refund the product price plus applicable taxes. Original shipping fees and expedited delivery surcharges cannot be refunded.
• We provide subsidized shipping rates to bring you an affordable shopping experience. Please note that real shipping, packaging and labor costs are often much higher. When processing refunds, actual logistics, packaging and labor expenses may be deducted to cover these genuine operational costs. Thank you for your understanding and support.

Order Cancellation Rules

Our dresses are custom produced, and raw materials cannot be recycled once manufacturing has started. Below outlines our cancellation tiers based on the time you submit your request:

• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72–120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.

If you wish to cancel your purchase, send your cancellation request to our support email.