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Our Tips
Bust
Waist
Hips
Hollow to Floor (Bare Foot)
Height
Shoulder Width
Arm Length
Armhole
Wrist Circumference
Total Delivery Time = Processing time + Shipping time
Order Processing Time: All normal product will need 5-7 business days to process, except the complicated handwork like beading, embroidery and tie dye will need 13-20 business days to process.
Shipping Time: It depends on which shipping method you chose, the standard shipping method will need 6-10 business days while the expedited shipping method will need 3-7 business days.
We Care About Your Order!
Upon placing an order with Higown, expect to receive an order confirmation email promptly. Subsequently, you will receive an order status update once your order undergoes processing. Utilize our Order Tracker tool at any time for real-time updates on your order. Additionally, our dedicated Customer Service Team is available Email to assist you with any queries. For further details, kindly visit our Contact Page.
Order Processing and Shipping Information:
Higown follows a comprehensive process before shipping your order. This includes rigorous quality control tests on all items. The Total Delivery Time comprises both Processing Time and Shipping Time.
Products Processing Time: Normal products necessitate 5-7 business days for processing. Complicated Handwork Product necessitate 10-15 business days for processing.
Products Shipping Time: Delivery typically spans 5-18 business days, contingent on your region.
Products Shipping Options:
FREE SHIPPING ON ORDERS OVER $199
Standard Shipping: Delivery within 15-18 business days at $12.99 USD.
Expedited Shipping: Delivery within 5-7 business days at $29.99 USD.
Please note that orders are not dispatched over weekends, and delivery times exclude weekends, holidays, or order handling times. For urgent orders or specific delivery requirements, kindly reach out to us at service@Higown.com.
Tracking Your Order:
Log in to our website using your email to track your order status under "My Orders" if placed through your registered account.
For orders without signing in, contact our Customer Service for order status inquiries.
Upon shipment, you will receive an email with the tracking number. For any queries regarding your order, contact us at service@Higown.com.
Sales Tax Information:
Sales tax is already included in the displayed prices, with no additional charges applied.
We collaborate with trusted international carriers to ensure safe and secure delivery of your package.
Customs and International Orders:
International orders may be subject to additional duties, customs fees, or brokerage upon delivery. These fees are determined by customs officials post-shipping. Customs delays could impact delivery times. Kindly liaise with your local customs office for fee estimations.
RETURNS POLICY
Our policy lasts 14 days. You can get a full refund when you return your item(s) within 14 days. When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.
What items can I return or exchange?
All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals intact. Once any tag has been removed, an item cannot be returned.
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